Privacy Policy

1. Information We Collect

We collect personal information that is necessary to provide our auto detailing and restoration services. This may include:

• Contact Information: Name, phone number, email address, and physical address.
• Vehicle Information: Make, model, year, registration number, condition, and service history.
• Booking Information: Service type, date and time preferences, special requests, and payment details.
• Payment Information: Credit/debit card details (processed securely through third-party payment providers), bank transfer information, or other payment method details.
• Photos and Videos: Images of your vehicle before, during, and after service (with your consent for marketing purposes).
• Website Data: IP address, browser type, device information, and browsing behavior through cookies and analytics tools.

2. How We Collect Information

We collect information directly from you through:

• Online booking forms and quote requests on our website
• Phone calls, emails, and in-person consultations
• Social media interactions (Instagram, Facebook)
• Service documentation and invoices
• Cookies and tracking technologies on our website

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide auto detailing and restoration services, schedule appointments, and communicate with you about your booking.
• Quotes and Invoicing: To prepare quotes, process payments, and issue invoices.
• Customer Support: To respond to your inquiries, resolve complaints, and provide after-service support.
• Marketing: To send promotional offers, service updates, and newsletters (you can opt out at any time).
• Legal Compliance: To comply with legal obligations, including taxation and consumer protection laws.
• Business Improvement: To analyze service performance, improve our offerings, and enhance customer experience.
• Marketing Materials: To showcase our work on our website and social media (with your explicit consent).

4. Disclosure of Information

We do not sell, rent, or trade your personal information. However, we may share your information with:

• Service Providers: Third-party providers who assist with payment processing (e.g., Stripe, Square), email services (e.g., FormSubmit), website hosting, and analytics (e.g., Google Analytics).
• Legal Authorities: If required by law, court order, or government regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

All third parties are required to protect your information and use it only for the purposes for which it was disclosed.

5. Data Security

We take reasonable steps to protect your personal information from:

• Unauthorized access, loss, misuse, or disclosure
• Alteration or destruction

Security measures include encrypted connections (HTTPS), secure payment gateways, password-protected systems, and restricted access to personal information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide services and fulfill our contractual obligations
• Comply with legal, tax, and accounting requirements (typically 7 years)
• Resolve disputes and enforce our Terms of Service

After this period, we will securely delete or anonymise your information.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Enhance user experience and website functionality
• Analyze website traffic and usage patterns (via Google Analytics)
• Remember your preferences and settings

You can disable cookies through your browser settings, but this may limit your ability to use certain features of our website.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate, incomplete, or out-of-date information.
• Deletion: Request deletion of your personal information (subject to legal retention requirements).
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in emails or contacting us directly.
• Complaint: Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

To exercise any of these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, payment providers). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Marketing and Communications

We may send you:

• Service confirmations and reminders
• Promotional offers and special deals
• Updates about our services and business

You can opt out of marketing emails at any time by clicking "unsubscribe" in the email or contacting us directly. Transactional emails (e.g., booking confirmations, invoices) cannot be opted out of.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Effective Date." Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: